Aviles Group

COMPANY PROFILE

Business Description: Xapiens is the leading Managed Security Service (MMS) Provider for enterprises and organizations in Puerto Rico. Our services dramatically reduce the time, cost, and complexity of deploying secured applications, so enterprises can fully realize the promise of eBusiness. We take network security seriously and it is our only business, hence our dedication.

Xapiens's belief is that security is not a one-time, easy-to-identify issue. It's a process that must be continually refined using audits, access-rights revisions, new tools, and changes to how data is stored. That may be why so many businesses put security on the back burner until a crisis flares up. It's time to go beyond awareness and take action. Protection from security breaches requires investment in technology, services, and personnel as well as adjustments in corporate culture--now.

Company Background: Xapiens commenced operations in 2002 in order to fill the void of MMS services for the banking industry in Puerto Rico.  Xapiens's core belief is that security is not a one-time, easy-to-identify issue. It's a process that must be continually refined using audits, access-rights revisions, new tools, and changes to how data is stored. Xapiens was an early adopter of the outsourcing model of MSS and has been the market creator of such model in Puerto Rico since inception.  Outsourcing brings economies of scale and skill to managing these operations. As an expert vendor in this field, Xapiens leverages its knowledge and skills to provide highly efficient security services and solutions for your enterprise, data center, or carrier network. Our skilled personnel provide unrivaled proactive 24x7x365 monitoring and management, yielding significant benefits such as quicker time to market, relieve of client's IT staff, improved reliability and minimization of obsolescence.

Management:  Xapiens innovation comes from Dr. Luis Sanchez, its Chief Technology Officer.  Dr. Sanchez entered the IP world back in the late 80s as part of the technical team NEARNet and original member of BBN Planet. Dr. Sanchez was part of the architecture team that designed BBN Planet's (now Genuity) first Managed Firewall and VPN Service offering. Dr. Sanchez was also part of the architecture team for Continental Cablevision's first IP over cable network (now MediaOne part of @home). He serves as chair of the IP Security Policy Working Group of the Internet Engineering Task Force (IETF), the group in charge of standardizing protocols for the Internet. Dr. Sanchez is credited with several Internet protocols and standards. Before founding Xapiens, Dr. Sanchez was Director of Security and Policy Architecture of Megisto Systems a Germantown, MD based start-up company developing purposed built GGSN technology for 3rd Generation Wireless Systems. He holds a Bachelor Degree form the University of Puerto Rico at Mayaguez, Master Degree in EE from Boston University and PhD in Electrical Engineering from the Massachusetts Institute of Technology.

Products/Services: Xapiens provides comprehensive managed security solutions that enable enterprises to facilitate highly secure enterprise-wide communications within their premises and with headquarters, regional offices, branch offices, remote offices and mobile professionals in a cost-effective manner. Xapiens' proactive 24x7 monitoring, expert management, complete hardware and software maintenance, security incident response, policies procedures and aggressive service level agreement make our product suite unique and unrivaled in today's market.

The Security Operations Center (SOC) is the principal monitoring group for all Xapiens services. It performs proactive operations support and troubleshooting of the customer's network security infrastructure. Our SOC is located at City View Plaza's Office Center facility in Guaynabo, PR and is backed up by our mirror, fail-safe operations center in another site in Puerto Rico.  Xapiens SOC is the only such center in full 365/24/7 operation in Puerto Rico and the Caribbean since 2002.

Xapiens is committed to customer satisfaction. Our service level agreement (SLA) for all our Managed Security Services stipulates a mean response time of 15 minutes for security incidents. Firewall policy changes are guaranteed within 24 hours of customer requests. Xapiens offers Managed Security Services customers the option of field services with guaranteed delivery within four hours. If we fail to meet an SLA on a particular day, the customer isn't required to pay for services that day, twice in a month and the service is on us for the entire month.

Technologies/Special Know-how: Xapiens can achieve such a high level of customer satisfaction by leveraging on its proprietary MSS platform developed by our Chief Technology Officer, Dr. Luis Sanchez and his development team.

Markets: Xapiens is the leading provider of managed security services in Puerto Rico for the banking, ISP, insurance and government sectors.  Our market share in Puerto Rico exceeds 85% with horizontal room to grow in the remaining sectors of the economy. In the past three years Xapiens' growth rate has exceeded 35% per year.  Xapiens currently provides services to clients outside Puerto Rico and is currently executing a plan to become the premier provider of our services in the Caribbean Basin and Central America.  Xapiens competition in Puerto Rico comes from established US providers with no physical presence on the Island.